Customer support

Start with the right route.

Tell us what you need help with and include only the details required to identify the competition or order.

Send a support request Email support@vaultcomps.co.uk

Topic routing

What can we help with?

Entry or account

Ticket numbers, reservations, saved competitions and account access.

Payment or order

Confirmation states, payment references, cancellations and refunds.

Draw or result

Published inputs, verification records and winner-selection questions.

Winner or prize

Eligibility checks, secure handover steps and fulfilment questions.

Privacy or data

Marketing preferences, data requests and account privacy.

Send references, not secrets.

Include the competition name and order reference if available. Do not send full card details, banking credentials, passwords, security codes or identity-document scans through this form.

If sensitive evidence is required, support will provide an appropriate next step.

Structured request

Contact support

Required fields are marked. A reference is optional, but can help connect your message to the right record.

Name

Topic

Competition or order reference Optional Use the public order or entry reference shown in your Account.

How can we help? Describe what happened, what you expected and any non-sensitive reference that helps locate the record.

Prefer email? support@vaultcomps.co.uk