Frequently asked questions

Vault Competitions runs skill-based prize competitions using the published draw method stated on each competition. Entrants must be 18+ and meet the residency rules in the published terms.

We verify the winner’s age, identity and eligibility before prize handover. If verification is unsuccessful or disputed, fulfilment is placed on hold for review; the original winner and draw proof are retained.

Every competition includes a skill question that must be answered correctly before checkout can continue, as described in the published competition terms.

If your answer is incorrect, correct it and try reserving again. Selecting numbers alone does not reserve them.

Selecting numbers does not reserve them. Complete your details and the skill question, then choose Reserve. Numbers are held only after the site confirms the reservation; follow the time shown at checkout.

Complete payment within the confirmed reservation period. An expired reservation does not guarantee entry. If money has left your account but your entries are not confirmed, check Account and contact support before paying again.

Vault Competitions shows the available payment option for your reserved numbers before entry confirmation.

We confirm your entry after verifying payment and allocating the ticket numbers. We then send a confirmation email. If it does not arrive, check Account for the recorded order and entry status, or contact support with your order reference.

For competitions using the current contract, the original published closing deadline is fixed. The full eligible allocation must be reached before the entry list can be frozen for the nominated UK Lotto Round-1 draw.

If the full eligible allocation is not reached by that deadline, the competition is cancelled and paid entries are due a full refund. Cancellation starts a refund review; refunds are not instant. Earlier entries retain their recorded competition terms.

Your confirmation email includes the competition, entry numbers and order reference. Account shows your recorded order date and current payment and entry status.

After a draw completes, the winning entry and available verification details are published without exposing private customer information.

For a Classic 59 competition, the published bonus ball stated in the terms maps directly to the matching paid ticket. Larger competitions use the published Vault Verified Draw algorithm.

The result page records the draw reference and available verification evidence without implying affiliation with the draw publisher.

If your order is still pending or the draw has not closed, contact support promptly. Any approved refund is returned through the original payment method in line with the published terms.

Completed draws are final unless consumer law requires otherwise — in that case we work directly with the affected player to resolve it.

Use the Contact page or the support details shown in the site footer. Include your competition or order reference and use the same email address as your entry.

Do not send card details, passwords or security codes. Check your Account for the recorded status while waiting for a reply.